Terms of service

PALMAPAY S.A.S., commercially Mora, operates this site, the smart ring store, email and WhatsApp support, and the services described in the privacy policy.

By using moraring.com, buying, writing to us, or linking the Mora Ring app, you accept these terms.

Mora Ring is a wellness experience. Ring and app readings are not a medical diagnosis and do not replace professional advice. Use the product with your own judgment and consult a doctor if you have health questions.

The purchase is confirmed when payment succeeds. We then ship your ring. If there is a logistics change, we will tell you through the contact channel on your order.

You must confirm size and shipping details when we ask. An order without a confirmed size may be delayed until that information is complete.

Prices in COP include applicable taxes unless checkout says otherwise. Payment is processed by authorized providers (for example Bold); we do not store your full card number.

A sale is confirmed when payment is approved and you receive confirmation on screen or by email. We may cancel orders involving fraud, an obvious price error, or inconsistent details, and refund the amount paid when that applies.

We ship throughout Colombia. The cost is quoted at checkout based on the destination. Risk of loss passes to you when the carrier records delivery, or as applicable law provides. Check the package when it arrives and write to us promptly if something is damaged or missing.

Shipping details, the size kit, and the one-month warranty are in shipping, exchanges, and warranty. There is no size exchange after the ring ships.

If you write to us on commercial WhatsApp, we use your number and messages to guide you through a purchase or order, as described in the privacy policy. Do not send sensitive clinical information in chat; the channel is commercial, not medical.

Using the app, Círculo, and cloud features may require an account and reasonable-use rules (no abuse, no reverse engineering of the service, and no interference with other users). You can request account deletion at moraring.com/app/eliminar-cuenta.

Trademarks, designs, text, software, and site content belong to Mora or its licensors. You may not copy them or use them commercially without written permission.

These terms are governed by the laws of the Republic of Colombia. Any dispute will be submitted to the competent courts in Colombia, except where mandatory consumer rules require another venue.

We may update these terms by posting the revision date on this page. Continued use of the service after a change means you have read the current version.